At AND MKTG, we are committed to delivering top-tier web design and marketing services to our clients. We strive to be transparent about our policies to ensure a clear understanding of our operational costs and commitments. We expect our clients to acknowledge these expenses and adhere to the terms outlined in our service agreements. Timely payments and the prompt submission of required materials (such as content, files, and images) are essential for us to provide the best possible service. Please note that all fees collected by AND MKTG are non-refundable.
By engaging AND MKTG for web design and marketing services, you agree to our refund and cancellation policies as stated below.
Web Development Services
Web design and development require significant resources, including time, research, and internal costs. Once a payment or deposit is made, it is non-refundable. By submitting a deposit, the client agrees to the pricing outlined in the quote. All materials provided to AND MKTG by the client, including emails, data, images, and samples, become the property of AND MKTG and are not returnable. If a project is canceled, delayed, or postponed by the client, all fees paid will be forfeited and retained by AND MKTG. Additionally, any work completed beyond the original project specifications may incur additional charges. No exceptions will be made.
Digital Marketing Services (SEO, Social Media, Internet Marketing)
Payments made for Search Engine Optimization, Social Media Marketing, or any other Internet Marketing services are non-refundable. Once a payment or deposit is made, no refunds will be issued, regardless of whether the fees were paid in advance.
Services that have a minimum contract duration are meant to help offset setup costs and other upfront expenses for the project. If a contract is terminated prior to the minimum contract duration, the client is responsible for paying the remainder of the minimum contract duration. They are not required to continue paying for expenses related to the work, such as ad spend or other account subscription payments.
Setup Fees
Setup fees are directly applied to the expenses incurred during the initial phase of any contract and are non-refundable.
Chargebacks and Payment Disputes
For your convenience, AND MKTG may request your credit card or payment information to charge your account for services provided, or we may send an invoice for you to pay directly. Payment is required at the start of services, and by submitting your payment, you agree to be charged for the associated services.
If the client initiates a chargeback or payment dispute with a bank or credit card company, all services and projects will be suspended, and in some cases, work may be undone (reversed) without notice. Any fees incurred by AND MKTG due to the chargeback will be billed to the client.
Furthermore, any outstanding balances resulting from chargebacks must be paid in full before services are restored, files are delivered, or work resumes. Please contact us to resolve any billing issues—we are here to assist you.
Requesting a chargeback or initiating a dispute for a valid charge is considered fraud. Chargebacks are neither a legal nor an appropriate means of securing a refund.
Website Hosting Services
All hosting payments, whether for current or past months, are non-refundable. Web hosting accounts are established from the date of your order and include a specific allocation of server resources based on your selected plan.
Once a client’s hosting account is set up, payment is due. If a client does not utilize the hosting account set up by AND MKTG, the fees remain due and will not be refunded. Hosting billing cycles will continue until AND MKTG receives a 30-day written cancellation notice from the client.
Account Suspension and Termination
Payments that are more than 15 days overdue will result in account suspension. If hosting is paid up to 12 months in advance and canceled before the expiration date, a refund will be issued for the unused months.
AND MKTG reserves the right to disable or terminate any account, service, or contract if a user is found to be in violation of our terms and policies. Termination due to policy violations is not eligible for a refund.
If you have any questions or concerns regarding our refund policy, please contact us directly. We’re here to help!